TERMS OF SERVICE

PLEASE, CAREFULLY VIEW THE PAGE. THIS PAGE CONTAINS IMPORTANT INFORMATION ABOUT VARIOUS OBLIGATIONS & RIGHTS, AS WELL AS ANY EXCLUSIONS & LIMITATIONS THAT MAY APPLY. ADDITIONALLY, THIS PAGE CONTAINS A DISPUTE RESOLUTION CLAUSE.

UPDATED (JANUARY 14, 2022)

  • IN ACCORDANCE WITH THE ACCEPTANCE OF THE PRICE QUOTED FOR THE ORDER & / OR PROJECT, CLIENTS & / OR CUSTOMERS AGREE TO PAY A MONETARY DEPOSIT OF FIFTY PERCENT OF THE AGREEMENT, & TO PAY THE REMAINING BALANCE OF THE AGREEMENT UPON THE COMPLETION OF THE PROJECT. THE REMAINING BALANCE OF A PROJECT WILL BE PAID ON THE COMPLETION OF THE WORK, & WILL BE CHARGED ACCORDING TO THE ORIGINAL PAYMENT METHOD ON FILE UNLESS ANOTHER PAYMENT ARRANGEMENT IS MADE BY THE CLIENT AT THE TIME OF THE MONETARY DEPOSIT.
  • ALL FREIGHT (COMMON CARRIER) SHIPMENTS ARE CURB – SIDE DELIVERY.
  • ALL GLASS PRODUCTS MUST BE INSPECTED AT THE TIME OF DELIVERY / PICK – UP & / OR INSTALLATION. STEEL CITY GLASS IS NOT RESPONSIBLE FOR GLASS ONCE IT LEAVES THE PREMISES OR AFTER IT HAS BEEN ACCEPTED AFTER DELIVERY / INSTALLATION.
  • ALL THE MATERIAL SHALL BE FURNISHED IN ACCORDANCE WITH THE RESPECTIVE INDUSTRY TOLERANCES OF COLOR VARIATION, SIZE (+ OR – 1/8), THICKNESS, SIZE, TEXTURE & PERFORMANCE STANDARDS.
  • ANY CHANGES TO THE ORIGINALLY ACCEPTED PROPOSAL MAY & / OR MAY NOT CAUSE A CHANGE IN PRICING & WILL BE SUBJECT TO A WRITTEN CHANGE ORDER.
  • BEFORE MEASURING, CLIENTS & / OR CUSTOMERS MUST PREPARE A LEVEL, PLUMB, SOUND, & TRUE MEASUREMENT AREA.
  • CLIENTS & / OR CUSTOMERS ACCEPT, IN THE EVENT OF AN ACTION & / OR PROCEEDING BROUGHT FOR THE RECOVERY OF AMOUNTS DUE FOR MERCHANDISE, PRODUCTS, & / OR SERVICES OBTAINED FROM STEEL CITY GLASS, TO PAY ALL COSTS OF COLLECTION INCLUDING, BUT NOT LIMITED TO ATTORNEY FEES & / OR COLLECTION AGENCY FEES. THE CUSTOMER FURTHER AGREES TO PAY A FIFTY DOLLAR ($50.00 USD) FEE FOR EACH RETURNED CHECK.
  • CONDUCTION OF MEASUREMENTS & / OR INSTALLATIONS WILL BE INCLUDED IN THE QUOTED PRICING. MEASUREMENTS WILL BE CONDUCTED AFTER STEEL CITY GLASS IS NOTIFIED THAT THE NECESSARY AREAS ARE READY FOR MEASURING. ADDITIONAL TRAVEL REQUIRED DUE TO AREAS NOT BEING READY & / OR UNACCEPTABLE FOR INSTALLATION CONDITIONS WILL RESULT IN EXTRA COSTS.
  • CUSTOM ORDERS & / OR SPECIALTY ITEMS REQUIRE A FIFTY PERCENT MONETARY DEPOSIT AT THE TIME OF ACCEPTANCE & THE REMAINING BALANCE IS DUE UPON DELIVERY / PICK – UP & / OR INSTALLATION. SPECIAL ORDERS FROM OUTSIDE VENDORS MAY REQUIRE LARGER PERCENTAGE DEPOSITS.
  • DRY – WALL AREAS ARE NOT SUFFICIENT FOR WATER – PROOFING PERTAINING TO THE AREAS WHERE WATER IS PRESENT. INSTALLING GLASS DIRECTLY ONTO DRY – WALL IS NOT RECOMMENDED & STEEL CITY GLASS WILL NOT BE HELD LIABLE FOR ANY WATER DAMAGE THAT MAY OCCUR AS A RESULT.
  • DRY – WALL CEILINGS ARE NOT SUFFICIENT FOR WATER – PROOFING OF STEAM – FIT SHOWER ENCLOSURES, ANY WATER DAMAGE THAT MAY OCCUR WILL NOT BE THE RESPONSIBILITY OF STEEL CITY GLASS.
  • FOR WARRANTY INFORMATION ON A SPECIFIC PRODUCT, PLEASE VISIT WWW.STEELCITYGLASS.NET OR CONTACT A REPRESENTATIVE. STEEL CITY GLASS SHALL NOT BE RESPONSIBLE FOR DAMAGE TO ITS WORK BY OTHERS. STEEL CITY GLASS WILL NOT BE RESPONSIBLE FOR SPECIAL CONSEQUENTIAL & / OR INCIDENTAL DAMAGES.
  • IF ANY DIMENSIONS & / OR MEASUREMENTS ARE CHANGED AFTER STEEL CITY GLASS HAS RECORDED THE FINAL FIELD DIMENSIONS & / OR MEASUREMENTS, & THE CHANGES IN DIMENSIONS & / OR MEASUREMENTS LEAD TO THE INABILITY OF INSTALLATION, THERE WILL BE ADDITIONAL CHARGES TO COMPENSATE FOR THE FABRICATION OF ALL THE NECESSARY MATERIALS.
  • IF CONTRACTING PARTIES ASSERT NON – PAYMENT DUE TO NON – PAYMENT FROM THE GOVERNING BODY, STEEL CITY GLASS RESERVES THE RIGHT TO CONTACT THAT GOVERNING BODY REGARDING THE STATUS OF PAYMENTS ON THE PROJECT.
  • IF EXISTING OBSTRUCTIONS NEED TO BE REMOVED & / OR THE CUSTOMER’S STRUCTURE NEEDS TO BE MODIFIED OR CORRECTED FOR INSTALLATION, STEEL CITY GLASS RESERVES THE RIGHT TO REQUIRE THE CUSTOMER TO MODIFY THE WORK AREA. IF THIS ACTION RESULTS IN AN INSTALLATION TIME INCREASE & / OR RESCHEDULE, THERE MAY BE EXTRA COSTS.
  • INVOICING WILL BE PROVIDED UPON REQUESTS.
  • IN SITUATIONS WHERE STEEL CITY GLASS IS PROVIDING LABOR TO INSTALL CUSTOMER PROVIDED MATERIALS, STEEL CITY GLASS IS NOT RESPONSIBLE FOR ANY DAMAGES TO CUSTOMER’S GLASS OR ANY OTHER MATERIALS INVOLVED IN, SURROUNDING, OR IN THE AREA OF THE WORK BEING PERFORMED.
  • ITEMS UP TO 24 INCHES BY 24 INCHES WILL BE WRAPPED, ANY ITEM THAT IS LARGER THAN THE AFOREMENTIONED SIZE WILL NOT BE PACKED OR WRAPPED. PACKING & / OR WRAPPING IS AVAILABLE AT AN EXTRA COST & MUST BE REQUESTED AT THE TIME OF THE ORDER PLACEMENT. IT IS THE RESPONSIBILITY OF THE CLIENT TO HAVE A SUITABLE VEHICLE THAT IS PREPARED TO HANDLE THE MATERIALS THAT ARE TO BE PICKED UP. IT IS THE RESPONSIBILITY OF THE CLIENT TO LOAD PURCHASED MATERIALS. THE EMPLOYEES OF STEEL CITY GLASS CANNOT LOAD ANYTHING INTO VEHICLES FROM THIRD PARTIES. DURING ANY LOADING PROCESS, STEEL CITY GLASS WILL NOT BE HELD LIABLE FOR ANY DAMAGES TO ANY VEHICLE, PERSONAL ITEMS AROUND & / OR IN THE VEHICLE, & / OR ANY BODILY INJURIES THAT MAY OCCUR DURING LOADING & TRANSPORTATION PROCESSES.
  • ONCE THE DELIVERY / INSTALLATION FOR THE PROJECT IS CONFIRMED, THIS TIME WILL BE SOLELY RESERVED FOR THE AFOREMENTIONED PROJECT. IF AN INDIVIDUAL IS UNABLE TO KEEP THIS APPOINTMENT, STEEL CITY GLASS WILL NEED TO BE NOTIFIED AT LEAST ONE BUSINESS DAY IN ADVANCE. OTHERWISE, THERE MAY BE ADDITIONAL EXPENSES & DELAYS DUE TO OUR SCHEDULING LOAD.
  • ORDERS & / OR PURCHASES TOTALING UP TO FIVE HUNDRED DOLLARS ($500.00 USD) ARE REQUIRED TO BE PAID IN – FULL AT THE TIME OF THE ORDER & / OR PURCHASE.
  • OUR PRICING DOES NOT INCLUDE EVENING OR WEEKEND WORKING HOURS. OUR NORMAL WORKING HOURS ARE FROM SEVEN O’CLOCK IN THE MORNING TO FOUR O’CLOCK IN THE AFTERNOON, MONDAY THROUGH FRIDAY.
  • OUR PRICING INCLUDES DELIVERING, FABRICATING, INSTALLING, & MEASURING ANY AFOREMENTIONED MATERIALS, UNLESS OTHERWISE STATED.
  • REMOVAL OF EXISTING MATERIALS MAY DAMAGE MATERIALS & / OR SURFACES DURING THE REMOVAL PROCESS & / OR MAY EXPOSE TILING / STRUCTURAL ISSUES. STEEL CITY GLASS DOES NOT ASSUME ANY RESPONSIBILITY FOR DAMAGES CREATED DURING THE REMOVAL OF EXISTING MATERIALS. ADDITIONALLY, MANDATED TRIPS DUE TO THESE ISSUES WILL RESULT IN EXTRA COSTS.
  • SIGNED CHANGE ORDERS MUST BE APPROVED & RECEIVED BY STEEL CITY GLASS & CONTRACTING PARTIES PRIOR TO ANY ADDITIONAL WORK BEING PERFORMED, & IT IS UNDERSTOOD THAT THE CHANGE ORDER MAY INCREASE MATERIAL DELIVERY TIMES & / OR PROLONG WORKING TIME.
  • STEEL CITY GLASS IS NOT RESPONSIBLE FOR ANY EXISTING STRUCTURAL ISSUES THAT MAY INTERFERE WITH THE INSTALLATION & / OR LEAD TO UNSIGHTLY REVELATIONS. ANY & / OR ALL STRUCTURAL MODIFICATIONS THAT MAY ARISE BEFORE, DURING, OR AFTER THE GLASS INSTALLATION PROCEDURE ARE EXPLICITLY THE RESPONSIBILITY OF THE CLIENTELE.
  • STEEL CITY GLASS RESERVES THE RIGHT, WITH ITS SOLE DISCRETION, TO ADD, CHANGE, MODIFY, & / OR REMOVE ANY PART OF THESE TERMS OF SERVICE (TOS), IN PART OR IN WHOLE, AT ANY TIME. CHANGES & / OR MODIFICATIONS TO AN ORDER & / OR PROJECT WILL BE EFFECTIVE WHEN APPROVED BY STEEL CITY GLASS. CONTINUED USE OF THE STEEL CITY GLASS WEB – SITE FOLLOWING THE POSTING OF ANY CHANGES TO THESE TERMS OF SERVICE (TOS) WILL IMPLY THAT THE CHANGES & / OR MODIFICATION ARE ACCEPTED.
  • STEEL CITY GLASS WILL NOT BE RESPONSIBLE FOR ANY DISCREPANCIES WITH MEASUREMENTS THAT ARE PROVIDED BY CLIENTELE.
  • STEEL CITY GLASS WILL NOT HOLD INVENTORY & / OR STOCK OF AN ITEM BEYOND THIRTY DAYS AFTER THE PURCHASE DATE. ITEMS THAT ARE ORDERED BY CLIENTELE MUST BE PICKED UP DURING THIS PERIOD. STEEL CITY GLASS DOES NOT ACCEPT THE RESPONSIBILITY FOR ABANDONED ITEMS. AFTER THE AFOREMENTIONED THIRTY DAYS, STEEL CITY GLASS WILL DISCARD ALL REMAINING ITEMS, & NO REFUNDS WILL BE ISSUED.
  • TIMES GIVEN ARE BASED ON INFORMATION RECEIVED BY MANUFACTURERS & SUPPLIERS, & ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, THEREFORE, STEEL CITY GLASS SHALL NOT BE HELD RESPONSIBLE FOR DELAYS CAUSED BY MANUFACTURERS & SUPPLIERS.
  • THE FOLLOWING IS EXCLUDED, FINAL CLEANING & PROTECTION, GLASS BREAKAGE BY OTHERS, TESTING, ENGINEERING, PERMITS, BONDS, DEMOLITION, TEMPORARY ENCLOSURES, REPAIRS & / OR MODIFICATIONS OF EXISTING OPENINGS & / OR FRAMES, CORE DRILLING FOR FLOOR CLOSURES, & ELECTRICAL WORK, UNLESS NOTED.
  • THE PROPOSED PRICING IS SUBJECT TO CHANGE IF THERE ARE ANY MODIFICATIONS TO THE CONFIGURATION OF THE PROJECT AFTER THE FINAL FIELD MEASUREMENT, OR OPTIONS NOT LISTED IN THE ACTUAL PROPOSAL.
  • WHEN GLASS IS TO BE INSTALLED ONTO DECORATIVE GLASS TILES, WE WILL NOT BE RESPONSIBLE FOR THE BREAKAGE & / OR DAMAGE OF THE AFOREMENTIONED TILE. IN THE EVENT OF ANY BROKEN GLASS TILES, THE CLIENT WOULD HAVE TO REPAIR THE AFFECTED AREA, IN ORDER FOR STEEL CITY GLASS TO RETURN TO PROPERLY COMPLETE THE INSTALLATION, WHICH MAY INVOLVE ADDITIONAL CHARGES. WHEN DESIGNING A SHOWER ENCLOSURE, IT IS RECOMMENDED TO AVOID DECORATIVE GLASS TILES AROUND THE INSTALLATION AREA OF THE GLASS ATTACHMENTS.

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